Version: 1.0
Last updated: 28 July 2026
1. Supplemental terms and provider
These terms supplement the TapNest Terms & Conditions, Privacy Policy, Cancellation & Refund Policy, Disclaimer, and the customer's accepted quote, invoice, scope, or agreement. TapNest, operated by Joyson Computers. TapNest is independent from Google.
2. Customer ownership and manager role
The customer remains the owner or co-owner of the Google Business Profile. TapNest acts only as an authorized manager and does not claim or transfer ownership. The customer must retain appropriate owner access and promptly notify TapNest of ownership, authority, security, or access concerns.
3. Authorization and access security
Before management begins, the customer must give express written or digital authorization and confirm that they own, co-own, or are otherwise authorized to manage the profile and its business information. Access should be granted through Google's supported manager controls. TapNest will not ask for the customer's Google password or OTP.
Where Google requires action by the business owner or an authorized representative, the customer must participate directly in the verification process. TapNest may provide guidance and preparation support but cannot bypass or control Google's verification requirements.
4. Agreed scope and approvals
TapNest will perform only the tasks included in the agreed written scope, which may cover audit, optimization, business-information maintenance, approved photos or posts, review monitoring, authorized response assistance, routine checks, and reporting. Material changes to core business identity, location, category, hours, contact information, or another sensitive field require customer approval unless the written scope clearly authorizes that specific action. TapNest will not disable profile features or remove the customer or another authorized owner without consent or a lawful security requirement.
5. Reviews
TapNest will respond to customer reviews on behalf of the business only after receiving explicit authorization from the customer.
Sensitive, strongly negative, legal, medical, financial, safety-related, accusatory, or otherwise high-risk reviews may be escalated to the customer for instructions or approval. TapNest does not create, purchase, suppress, or encourage fake or misleading reviews.
6. Customer content and instructions
The customer retains rights in submitted content and grants TapNest the limited permission needed to prepare, upload, publish, and manage approved material within the agreed scope. The customer confirms that information is accurate and that all necessary intellectual-property, privacy, testimonial, and other permissions have been obtained.
7. Google product and TapNest fees
Google Business Profile itself is provided by Google at no additional cost. TapNest charges for agreed professional services, not for access to Google's free product. “Starting from ₹50/day” is a marketing starting point only. Final fees, locations, term, tasks, limits, taxes, and approvals are confirmed in writing before management begins.
8. No platform or business guarantee
Google controls ranking, visibility, verification, reinstatement, moderation, suspension, eligibility, and other platform decisions. TapNest does not guarantee a ranking, visibility level, verification or reinstatement outcome, leads, calls, enquiries, traffic, sales, revenue, growth, or another commercial result.
9. Reporting
Where included in scope, TapNest may provide a periodic report using information available for the profile. Metrics may include views, searches or search terms, calls, website clicks, direction requests, customer interactions, reviews, work completed, observations, and suggested next actions. Metric availability and definitions vary by business, profile, date range, and Google's current reporting tools. A report is not a guarantee of future results.
10. Suspension, termination, and access removal
The customer may discontinue management subject to the agreed term and the Cancellation & Refund Policy. After a valid termination notice, TapNest will relinquish applicable management access within 7 business days. The customer's Google Business Profile remains with the customer. TapNest may pause affected work for security, lack of authority, unlawful instructions, material breach, or non-payment, using proportionate action where practical.
11. Information handling and official guidance
TapNest processes authorized business information and service communications as described in the Privacy Policy. These terms do not claim Google API or OAuth integration. Customers can also review Google's official Working with a third party guidance (opens in a new tab).
12. Contact
GBP service questions may be sent to gbp@tapnest.in. Consumer grievances may use the Grievance Redressal process.