FAQ
Practical answers before you get started
Learn how TapNest works, what each plan includes, and how customers interact with your profile.
What is TapNest?
TapNest is a managed digital business-profile service operated by Joyson Computers. It gives your business one mobile-friendly link for business information, products and services, contact options, enquiries, appointments, and customer engagement.
Is TapNest only a digital visiting card?
No. A digital business card is part of the experience, but TapNest can also showcase products, galleries, testimonials, offers, enquiries, appointments, documents, and profile insights depending on your plan.
Do I need to install an app?
No. Your public profile opens in a normal web browser. Premium business owners can also use the browser-based portal without installing an app.
Can I share it on WhatsApp?
Yes. Share the TapNest link directly in WhatsApp, email, social media, messages, or anywhere a web link can be used.
Can it work with an NFC card?
Yes. Your TapNest URL can be written to a compatible NFC card or tag. TapNest also provides QR-ready sharing.
Can I update my information later?
Yes. Annual plans include a set number of managed Profile Updates. Premium also supports self-service management for available profile sections.
What is included in Starter?
Starter focuses on essential business information, contact options, social links, a limited product and gallery showcase, testimonials, enquiries, managed setup, and two included Profile Updates each year.
What is included in Premium?
Premium adds the complete showcase, videos, offers, appointment requests, business hours, documents, profile appearance controls, the Business Owner portal, notifications, profile insights, and twelve included Profile Updates each year.
Can customers contact me directly?
Yes. Profiles can show phone, WhatsApp, email, website, location, and an enquiry form when those details are configured.
Can customers request appointments?
Premium profiles can offer configured appointment services and availability. Customers submit a request, and the business confirms or manages it through TapNest.
Is online payment required?
No. TapNest does not process plan payments or customer transactions online. Sales and onboarding are handled manually through WhatsApp.
How do I get started?
Contact TapNest on WhatsApp, choose the appropriate plan, and share your business details. We then create and configure your profile.
How long is the plan valid?
Starter and Premium are annual plans unless a different term is agreed and recorded during managed onboarding.
What happens when my annual plan expires?
Plan-specific management features stop when the term expires. Public-profile availability follows the current TapNest plan policy while renewal is arranged manually.