Last updated: 28 July 2026
1. Operator and scope
TapNest is a digital services brand operated by Joyson Computers. This policy applies to paid TapNest services unless a written quote, invoice, or agreement provides a more specific lawful term. It should be read with the Terms & Conditions.
2. Cancellation before activation
If a customer cancels before the service or subscription is activated and before substantive onboarding, profile creation, optimization, configuration, management, or other agreed work has commenced, the payment is generally eligible for a full refund. If substantive or custom work has already begun with the customer's authorization, the cancellation is treated as occurring after activation.
3. Cancellation after activation
Once the service is activated or agreed work has commenced, fees for the current paid term are generally non-refundable for a change of mind, early cancellation, partial use, non-use, voluntary early deactivation, or the customer's failure to provide required information or approvals. Cancellation prevents future renewal where applicable. Voluntary early cancellation does not normally produce a pro-rata refund for an unused portion of an already-paid period.
Nothing in this policy limits any remedy or customer right that cannot lawfully be excluded under applicable law.
4. Duplicate or incorrect payments
A verified duplicate or erroneous payment may be refunded or adjusted after the payment and relevant account details are reviewed.
5. Service failure or material deficiency
If TapNest cannot provide an agreed paid service, or the service is materially deficient or materially different from what was agreed, an appropriate remedy may include correction, an extension, credit, a partial refund, or a full refund where appropriate or legally required.
6. Independent third-party services
TapNest services may depend on independent providers such as Google, WhatsApp, hosting providers, maps, social networks, or communications services. A third-party policy decision, outage, restriction, suspension, or service change does not automatically create a refund right where Joyson Computers has already performed the agreed professional service. This does not limit statutory customer rights.
7. Google Business Profile management
The customer remains the owner, co-owner, or authorized controller of their Google Business Profile. TapNest acts only as an authorized manager for the agreed scope. Cancelling TapNest management does not delete or cancel the customer's Google Business Profile. TapNest will relinquish applicable management access within 7 business days after receiving a valid termination notice.
Google Business Profile itself is provided independently by Google. TapNest fees cover professional management services and do not represent a fee charged by Google. TapNest and Joyson Computers do not claim affiliation, certification, or partnership with Google. Additional service-specific conditions are in the Google Business Profile Management Terms.
8. Subscription expiry and data recovery
When a paid TapNest subscription expires, the public profile and related public service become unavailable. Eligible profile data may be retained privately for a 30-day recovery period so the customer can renew without recreating the profile. The recovery period is data retention only and does not provide free public-profile access. Renewal during that period restores normal availability according to the renewed plan.
After the recovery period, eligible data may later be deleted or anonymised through an administrator-supported process, subject to lawful-retention obligations. This policy does not create an automatic deletion schedule.
9. Requesting cancellation, a remedy, or deletion
Send the service details, customer name, reason, and available payment reference to support@tapnest.in. GBP-specific requests may be sent to gbp@tapnest.in. Eligible personal-data deletion requests may be sent to privacy@tapnest.in; see the Privacy Policy. Consumer grievances may use the Grievance Redressal process.